Privacy policy

What this policy covers

It covers the public pages of this website, the request form, and the client area you may be given access to if we start working together.

The business responsible for the details described here:

Registered business name: Not published yetThe agency publishes this here once it is confirmed. It is left blank on purpose rather than filled with an assumption.
Registered address: Not published yetThe agency publishes this here once it is confirmed. It is left blank on purpose rather than filled with an assumption.

What the request form collects

When you send the form, this is everything that reaches us:

There is no card field, no payment field and no document upload anywhere on the public website.

Your full name.
Your phone number, so we can call you or reach you on WhatsApp.
Your email address, so we can send your confirmation and write to you about the request.
The service you selected.
The message you write, if you write one. It is the only optional field.
The language you were reading the site in, so the reply reaches you in the same language.
If you arrived through a campaign link, the tags carried in that link, so we know which link brought you here.
Your confirmation that you are at least 18 years old. We store the declaration time and version, not your birth date.

What we do with it

We use these details to contact you about your request and to understand what you need. Nothing collected here is used to build an advertising profile.

If we begin working together, the same details become the start of your client record, and we ask separately for whatever the specific service requires.

Why we are allowed to use it

We process a service request to take steps you ask for before a contract and, if you become a client, to perform our agreement with you.

We process records where required by law, and use strictly necessary security and administration data for our legitimate interests in operating a safe service. We use optional analytics only with your consent.

If a service requires sensitive information or a different purpose, we will explain the specific reason and legal basis before collecting or using it.

The client area

You do not need an account to send a request. Accounts are created by the agency for clients we are already working with. You cannot register one yourself.

Files uploaded inside the client area are stored privately. They are not published to public web addresses and are not visible to other clients.

Cookies and browser storage

This website loads no advertising scripts. On public pages only, Microsoft Clarity is loaded after you allow analytics cookies. It is never loaded on login, password-reset, client, or admin pages.

Clarity helps us understand navigation and interactions through aggregated behavior analytics, heatmaps, and session recordings so we can improve the public website. The contents of the service-request form are explicitly masked in recordings.

When you allow analytics, Clarity may use its analytics cookies to connect page views into a session. Advertising storage stays denied. Analytics is off until you choose it, and you can reject it or change your choice later through Cookie settings in the footer.

Separately, Cloudflare delivers this website and measures how many pages are opened and how quickly they load. This runs on every page, including sign-in and client-area pages. It counts page views and loading speed only: it sets no cookies, keeps nothing on your device, records nothing you do on a page, and does not identify you. Because it stores nothing in your browser, the analytics choice above does not switch it on or off.

Your browser also keeps your language choice and analytics preference. Campaign tags are kept for the visit only. Essential cookies are limited to a security token that protects form submissions and, after sign-in, a session cookie that keeps you signed in.

We do not sell your details, and we do not pass them to anyone for advertising.

Delivering a service can require sharing information with the providers it involves: a university, an airline, a hotel, an insurer, a government office. Which of them applies depends on your service and is part of what we agree with you.

Technology providers may process data for hosting, email delivery, error monitoring, or consented analytics under written instructions. Before data is transferred outside the European Economic Area, we will identify and document the applicable safeguard.

Where this website and its data are hosted: Not published yetThe agency publishes this here once it is confirmed. It is left blank on purpose rather than filled with an assumption.

How long it is kept

We keep a request for as long as it is useful to the conversation it belongs to, and a client record for as long as the service and the record-keeping duties of the business require.

How long each record is kept: Not published yetThe agency publishes this here once it is confirmed. It is left blank on purpose rather than filled with an assumption.

Asking about your data

You may request access, correction, deletion, restriction, or portability of your data, and object to processing. You may withdraw consent at any time without affecting earlier processing and complain to the competent supervisory authority. Signed-in clients can submit and track a request in the client area; you can also use the contact details on the business page. Some rights depend on the circumstances and legal record-keeping duties.

Data protection supervisory authority: Not published yetThe agency publishes this here once it is confirmed. It is left blank on purpose rather than filled with an assumption.

Updates to this page

We revise this page whenever the way we work changes, and record which version is in force.

In force since: Not published yetThe agency publishes this here once it is confirmed. It is left blank on purpose rather than filled with an assumption.